Privacy Policy
Privacy Policy
Privacy Policy
Last updated: August 2026
United Supply Co. Limited respects your privacy and takes the protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and share personal information when you use the USCO website, submit an enquiry, register for training or tool hire, subscribe to updates, download resources where registration is required, or otherwise interact with us through our website.
1. About us
United Supply Co. Limited, referred to in this Privacy Policy as USCO, we, us or our, is a New Zealand-owned supplier of piping systems, products, tools and related services.
Our details are:
Legal name: United Supply Co. Limited
Trading name: United Supply Co or USCO
Company Number: 9319395
Address: 1/17 Airpark Drive, Mangere, 1021
Email: admin@unitedsupply.co
Phone: 09 570 7204
For the purposes of the Privacy Act 2020, USCO is responsible for the personal information described in this Privacy Policy.
2. What information we collect
The information we collect depends on how you use our website.
It may include:
your name;
company or organisation;
job title or trade;
email address;
telephone number;
location or region where relevant to your enquiry;
information you provide in an enquiry or contact form;
training or event registration details;
tool-hire request or booking information;
newsletter or marketing preferences;
project or technical information you provide when requesting support;
information relating to resources or files you request or download, where registration is required; and
website and device information collected through cookies or similar technologies.
When you contact us through the website, we may also retain subsequent correspondence relating to that enquiry.
We only collect personal information where it is reasonably necessary for a lawful business purpose.
3. How we collect personal information
We generally collect personal information directly from you when you:
submit an enquiry;
complete a website form;
request technical or project support;
request or book tool hire;
register for training or an event;
subscribe to USCO communications;
request access to a technical resource;
enter a promotion or survey; or
otherwise provide information through the website.
In some cases, information submitted through the website may be supplemented with information provided by someone involved in the same enquiry or project, such as a merchant, contractor, consultant or project representative.
Where we collect personal information about you from another person or organisation, we will take reasonable steps to notify you as required by the Privacy Act 2020, unless an exception applies.
4. Why we use your information
We may use personal information collected through the website to:
respond to your enquiry;
provide product, technical or project support;
connect you with the appropriate member of the USCO team;
provide information, documents or resources you have requested;
administer training or event registrations;
administer tool-hire requests and bookings;
follow up on enquiries or requests;
communicate relevant technical, product or compliance information;
manage newsletter and marketing subscriptions;
understand how our website and resources are being used;
improve our website, products and services;
protect our website and systems from misuse or security threats; and
meet our legal obligations.
We will only use your information for the purpose for which it was collected, for a directly related purpose, with your authority, or where otherwise permitted by law.
5. Website forms
Where you provide personal information through a website form, we will use it to respond to or administer the request described on that form.
This may include forms for:
general enquiries;
product or technical enquiries;
project support;
training registration;
tool hire;
resource requests; or
marketing subscriptions.
Some information may be required in order for us to process your request. If you choose not to provide required information, we may not be able to respond or provide the requested service.
Where appropriate, forms may also include a short privacy notice explaining how the information will be used and linking to this Privacy Policy.
6. Technical resources and downloads
Some technical information and digital resources may be available without providing personal information.
Where we ask you to provide details before accessing a resource, we may use that information to:
provide access to the requested material;
understand which products or resources are relevant to users;
follow up where appropriate in relation to a technical or project enquiry; and
provide related technical communications where permitted.
We will not automatically add you to general marketing communications simply because you download a resource unless you have provided the appropriate consent.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function and to understand how it is used.
These may include:
Essential cookies
These support core website functionality, security and form processing.
Analytics cookies
These may help us understand:
how visitors find the website;
which pages and products are viewed;
which resources are accessed;
how visitors move through the website;
whether pages are working correctly; and
how we can improve the website.
Marketing cookies
Where used and permitted, these may help us measure the effectiveness of digital campaigns or provide more relevant advertising.
Our website may use third-party service providers for website hosting, analytics, embedded content, customer relationship management or digital marketing. These providers may use cookies or similar technologies in providing their services.
You can control or delete cookies through your browser settings. Restricting some cookies may affect how parts of the website function.
Where appropriate, we may also provide a cookie preference tool so you can manage non-essential cookies.
8. Marketing communications
If you subscribe to USCO updates, or otherwise provide appropriate consent, we may send you information about:
products and systems;
technical and compliance updates;
training and events;
tools and support services;
case studies;
promotions; and
other information relevant to USCO and our customers.
Commercial electronic messages will only be sent where we have the required consent or another basis permitted by the Unsolicited Electronic Messages Act 2007.
Our marketing communications will identify USCO as the sender and provide a way to unsubscribe.
You can unsubscribe at any time using the unsubscribe function in the message or by contacting us.
Unsubscribing from marketing will not prevent us from contacting you about an active enquiry, booking, project or other service you have requested.
9. Who we may share information with
We do not sell personal information.
We may share information collected through the website with people or organisations where reasonably necessary to provide the requested service or operate the website.
This may include:
USCO employees and contractors;
relevant plumbing or building merchants;
manufacturers or product suppliers where technical input is required;
website hosting and IT providers;
customer relationship and email providers;
analytics and digital service providers;
training or event providers;
freight or logistics providers where relevant to a request;
professional advisers; and
government agencies, regulators or other parties where required or permitted by law.
Where an enquiry relates to a particular project, we may also share relevant information with other project participants where reasonably necessary to respond to or resolve the enquiry.
10. Overseas service providers
Some of our technology or service providers may operate or store information outside New Zealand.
Where a provider processes personal information on our behalf, we will take reasonable steps to ensure the information is appropriately protected.
Where we disclose personal information to an overseas organisation for that organisation’s own use, we will comply with the overseas disclosure requirements of the Privacy Act 2020.
This may include ensuring that appropriate privacy safeguards apply or relying on another basis permitted under the Act.
11. How we protect your information
We take reasonable steps to protect personal information against:
loss;
unauthorised access;
misuse;
alteration;
unauthorised disclosure; and
destruction.
These measures may include access controls, password protection, multi-factor authentication, secure technology providers, restricted access to information and appropriate internal procedures.
No online system is completely secure, but we take reasonable safeguards appropriate to the information we hold.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it for legal or business purposes.
For example, we may retain information relating to:
an enquiry while it remains relevant;
training or tool-hire records where needed to administer the service;
technical or project support where the information may remain relevant to that support;
marketing preferences while you remain subscribed; and
records we are legally required to retain.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
13. Privacy breaches
If we become aware of a privacy breach, we will investigate it and take reasonable steps to contain the breach and reduce the risk of harm.
Where a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, as required by the Privacy Act 2020.
14. Accessing and correcting your information
You have the right to ask whether USCO holds personal information about you and to request access to that information.
You can also ask us to correct information that you believe is inaccurate or incomplete.
We may ask you to verify your identity before providing or changing information.
We will respond to access or correction requests as soon as reasonably practicable and normally within 20 working days, unless an extension is permitted under the Privacy Act.
If we do not make a requested correction, you may ask us to attach a statement of correction to the information.
15. Links to other websites
Our website may contain links to websites operated by merchants, manufacturers, industry organisations or other third parties.
Those websites have their own privacy practices and policies. USCO is not responsible for how third-party websites collect, use or protect personal information.
16. Contact us
If you have a question about this Privacy Policy, want to access or correct personal information, or have a privacy concern, please contact:
Privacy Officer
United Supply Co. Limited
1/17 Airpark Drive, Mangere, 1021
admin@unitedsupply.co
09 570 7204
If you are not satisfied with our response, you can make a complaint to the New Zealand Office of the Privacy Commissioner.
17. Changes to this Privacy Policy
We may update this Privacy Policy where our website, technology, services or legal obligations change.
The current version will be published on this website with the date it was last updated.
Privacy Policy
Last updated: August 2026
United Supply Co. Limited respects your privacy and takes the protection of personal information seriously.
This Privacy Policy explains how we collect, use, store and share personal information when you use the USCO website, submit an enquiry, register for training or tool hire, subscribe to updates, download resources where registration is required, or otherwise interact with us through our website.
1. About us
United Supply Co. Limited, referred to in this Privacy Policy as USCO, we, us or our, is a New Zealand-owned supplier of piping systems, products, tools and related services.
Our details are:
Legal name: United Supply Co. Limited
Trading name: United Supply Co or USCO
Company Number: 9319395
Address: 1/17 Airpark Drive, Mangere, 1021
Email: admin@unitedsupply.co
Phone: 09 570 7204
For the purposes of the Privacy Act 2020, USCO is responsible for the personal information described in this Privacy Policy.
2. What information we collect
The information we collect depends on how you use our website.
It may include:
your name;
company or organisation;
job title or trade;
email address;
telephone number;
location or region where relevant to your enquiry;
information you provide in an enquiry or contact form;
training or event registration details;
tool-hire request or booking information;
newsletter or marketing preferences;
project or technical information you provide when requesting support;
information relating to resources or files you request or download, where registration is required; and
website and device information collected through cookies or similar technologies.
When you contact us through the website, we may also retain subsequent correspondence relating to that enquiry.
We only collect personal information where it is reasonably necessary for a lawful business purpose.
3. How we collect personal information
We generally collect personal information directly from you when you:
submit an enquiry;
complete a website form;
request technical or project support;
request or book tool hire;
register for training or an event;
subscribe to USCO communications;
request access to a technical resource;
enter a promotion or survey; or
otherwise provide information through the website.
In some cases, information submitted through the website may be supplemented with information provided by someone involved in the same enquiry or project, such as a merchant, contractor, consultant or project representative.
Where we collect personal information about you from another person or organisation, we will take reasonable steps to notify you as required by the Privacy Act 2020, unless an exception applies.
4. Why we use your information
We may use personal information collected through the website to:
respond to your enquiry;
provide product, technical or project support;
connect you with the appropriate member of the USCO team;
provide information, documents or resources you have requested;
administer training or event registrations;
administer tool-hire requests and bookings;
follow up on enquiries or requests;
communicate relevant technical, product or compliance information;
manage newsletter and marketing subscriptions;
understand how our website and resources are being used;
improve our website, products and services;
protect our website and systems from misuse or security threats; and
meet our legal obligations.
We will only use your information for the purpose for which it was collected, for a directly related purpose, with your authority, or where otherwise permitted by law.
5. Website forms
Where you provide personal information through a website form, we will use it to respond to or administer the request described on that form.
This may include forms for:
general enquiries;
product or technical enquiries;
project support;
training registration;
tool hire;
resource requests; or
marketing subscriptions.
Some information may be required in order for us to process your request. If you choose not to provide required information, we may not be able to respond or provide the requested service.
Where appropriate, forms may also include a short privacy notice explaining how the information will be used and linking to this Privacy Policy.
6. Technical resources and downloads
Some technical information and digital resources may be available without providing personal information.
Where we ask you to provide details before accessing a resource, we may use that information to:
provide access to the requested material;
understand which products or resources are relevant to users;
follow up where appropriate in relation to a technical or project enquiry; and
provide related technical communications where permitted.
We will not automatically add you to general marketing communications simply because you download a resource unless you have provided the appropriate consent.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function and to understand how it is used.
These may include:
Essential cookies
These support core website functionality, security and form processing.
Analytics cookies
These may help us understand:
how visitors find the website;
which pages and products are viewed;
which resources are accessed;
how visitors move through the website;
whether pages are working correctly; and
how we can improve the website.
Marketing cookies
Where used and permitted, these may help us measure the effectiveness of digital campaigns or provide more relevant advertising.
Our website may use third-party service providers for website hosting, analytics, embedded content, customer relationship management or digital marketing. These providers may use cookies or similar technologies in providing their services.
You can control or delete cookies through your browser settings. Restricting some cookies may affect how parts of the website function.
Where appropriate, we may also provide a cookie preference tool so you can manage non-essential cookies.
8. Marketing communications
If you subscribe to USCO updates, or otherwise provide appropriate consent, we may send you information about:
products and systems;
technical and compliance updates;
training and events;
tools and support services;
case studies;
promotions; and
other information relevant to USCO and our customers.
Commercial electronic messages will only be sent where we have the required consent or another basis permitted by the Unsolicited Electronic Messages Act 2007.
Our marketing communications will identify USCO as the sender and provide a way to unsubscribe.
You can unsubscribe at any time using the unsubscribe function in the message or by contacting us.
Unsubscribing from marketing will not prevent us from contacting you about an active enquiry, booking, project or other service you have requested.
9. Who we may share information with
We do not sell personal information.
We may share information collected through the website with people or organisations where reasonably necessary to provide the requested service or operate the website.
This may include:
USCO employees and contractors;
relevant plumbing or building merchants;
manufacturers or product suppliers where technical input is required;
website hosting and IT providers;
customer relationship and email providers;
analytics and digital service providers;
training or event providers;
freight or logistics providers where relevant to a request;
professional advisers; and
government agencies, regulators or other parties where required or permitted by law.
Where an enquiry relates to a particular project, we may also share relevant information with other project participants where reasonably necessary to respond to or resolve the enquiry.
10. Overseas service providers
Some of our technology or service providers may operate or store information outside New Zealand.
Where a provider processes personal information on our behalf, we will take reasonable steps to ensure the information is appropriately protected.
Where we disclose personal information to an overseas organisation for that organisation’s own use, we will comply with the overseas disclosure requirements of the Privacy Act 2020.
This may include ensuring that appropriate privacy safeguards apply or relying on another basis permitted under the Act.
11. How we protect your information
We take reasonable steps to protect personal information against:
loss;
unauthorised access;
misuse;
alteration;
unauthorised disclosure; and
destruction.
These measures may include access controls, password protection, multi-factor authentication, secure technology providers, restricted access to information and appropriate internal procedures.
No online system is completely secure, but we take reasonable safeguards appropriate to the information we hold.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it for legal or business purposes.
For example, we may retain information relating to:
an enquiry while it remains relevant;
training or tool-hire records where needed to administer the service;
technical or project support where the information may remain relevant to that support;
marketing preferences while you remain subscribed; and
records we are legally required to retain.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
13. Privacy breaches
If we become aware of a privacy breach, we will investigate it and take reasonable steps to contain the breach and reduce the risk of harm.
Where a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, as required by the Privacy Act 2020.
14. Accessing and correcting your information
You have the right to ask whether USCO holds personal information about you and to request access to that information.
You can also ask us to correct information that you believe is inaccurate or incomplete.
We may ask you to verify your identity before providing or changing information.
We will respond to access or correction requests as soon as reasonably practicable and normally within 20 working days, unless an extension is permitted under the Privacy Act.
If we do not make a requested correction, you may ask us to attach a statement of correction to the information.
15. Links to other websites
Our website may contain links to websites operated by merchants, manufacturers, industry organisations or other third parties.
Those websites have their own privacy practices and policies. USCO is not responsible for how third-party websites collect, use or protect personal information.
16. Contact us
If you have a question about this Privacy Policy, want to access or correct personal information, or have a privacy concern, please contact:
Privacy Officer
United Supply Co. Limited
1/17 Airpark Drive, Mangere, 1021
admin@unitedsupply.co
09 570 7204
If you are not satisfied with our response, you can make a complaint to the New Zealand Office of the Privacy Commissioner.
17. Changes to this Privacy Policy
We may update this Privacy Policy where our website, technology, services or legal obligations change.
The current version will be published on this website with the date it was last updated.
Product updates, insights and practical know-how straight to your inbox.
By signing up, you agree to our privacy policy.
Product updates, insights and practical know-how straight to your inbox.
By signing up, you agree to our privacy policy.
+64 9 570 7204
Mon–Fri
8am till 4.30pm
+64 9 570 7204
Mon–Fri
8am till 4.30pm
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